Virtual SupportLess inbox, more impact
We manage your support so you can focus on your business’s growth.
How we handle your customer support
We respond to your customers like they're ours—because when you succeed, we succeed. Here's what sets our approach apart:
📣
Your brand voice
We take care to sound like you. Every message we send reflects your tone, values, and preferences.
📨
Professional service
We organize and respond to your customer support emails using a dedicated app (HelpScout is our top pick), ensuring nothing slips through the cracks.
🖋️
Timely responses
Our team monitors messages Monday through Friday to keep your inbox running smoothly. Every inquiry receives a response within 24 hours.
💌
Human-centered
No bots, no scripts, just real people providing real support that takes inbox management off your plate while keeping your customers happy.
Not just support for you—supportive of you
We don't treat your inbox like a ticket queue. We treat it like a partnership, staying in sync with your business as it evolves.
Before we get started
We learn the ins and outs of your business and the most common customer concerns.
We build a library of approved responses and templates that reflect your voice and values together.
Ongoing communication
Weekly or monthly reviews to discuss common customer concerns, improve processes, and build new templates.
When new or unique situations pop up, we reach out to you directly for guidance before replying.
Affordable plans
Transparent pricing that scales with your needs.
Basic
$430/mo
$2.15/ticket✓ 50 tickets/week
✓ 5 response templates
Standard
$1,000/mo
$2.00/ticket✓ 125 tickets/week
✓ 10 response templates
Premium
$2,100/mo
$1.75/ticket✓ 300 tickets/week
✓ 10+ response templates
✓ Initial set-up included
For all plans
Add-ons
Priced separately+ Faster response times
+ Additional templates
+ Check-in and reporting calls
Meet your team
We’re a U.S.-based team with deep knowledge of leading e-commerce and fulfillment platforms. You don’t need to train us, we already speak your language. Our team steps in seamlessly, saving you time, space, and stress while helping your business run smoother behind the scenes.
WORK WITH US